"Without doubt it was the genuine customer care with efficient services delivered with warmth and a genuine willingness to please." AA Hotel Inspector, Mystery Guest Programme
Meet Mark Bowers, Cottons' General Manager. Read Mark's interview >
Magnolia's Assistant Restaurant Manager. Read Natalie's interview >
Our approach is to offer a welcoming and inclusive environment to all guests, whatever their needs.
We have worked with external consultants to ensure that we comply with DDA legislation and offer:
All new employees are taken through an induction programme which helps them to understand the role they have in making all our guests welcome.*If you would like to confirm access to the Spa and Treatments areas please do call and speak to the Spa Manager directly and they will be able to talk to you about your areas of interest.